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I have been a customer of Hairsisters.com for years. I recently began purchasing wigs. Out of two different orders (a total of three wigs) all of them were already open. I emailed Hairsisters and it wasn't until I filed a complaint with the BBB that I even received a...
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1.9
I liked
  • Same day shipping
I didn't like
  • Products were not new as advertised
  • Company argues with customers
  • Customer service
#1107542
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We were vacationing out of the country for three weeks. During the first week of our stay, we ordered merchandise from this vendor and paid $108 to overnight express. Order was placed on 8/16. We immediately called the company and spoke with a young lady who now...
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DeniseLan
DeniseLan

Good luck trying to get a refund. They will argue with you, lie and say you're wrong and their customer service is a nightmare. Please try another site as they will send you o...

2.5
#1103406
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Hair Sisters - Faulty product very poor customer service
Bad customer service faulty product sending stuff out without checking their product. I ordered a lace front wig as described there were suppose to be parting space in parting space there was a thick double weft that look as though I had on two wigs. I was told since I...
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1.0
Product
#1090910
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Hair Sisters - No answer

Hair Sisters
#1125548
I tried to call no answer then some message I didnt understand. But I will try agsin
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Hair Sisters - Not good.

Hair Sisters
#1124204
I am simply trying to place an order online. It keeps giving me an error saying it cannot complete my order. I don't even know if my message was recorded just now...
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Hair Sisters - Problems processing order
1/1

Hair Sisters - Problems processing order

Hair Sisters
#1084034
4.5
Details
I never had a problem with anything that I ordered. I have received very fast shipping in the past. I have recently tried to order on two occasions and apparently they are experiencing problems with their website once I confirm my payment I am receiving this message in the picture indicated.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Hair Sisters - Bad service!!!!

Hair Sisters
#1076217
1.2
Details
This is the most unprofessional place I have dealt with , rude on phone after they mess up orders !!!
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Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money
Website
Called there to alert them that my package could not be located by USPS and to find out the procedure of getting product re-shipped. Female CSR was rude and answered me with short abrasive tones like I did her something. I asked her to slow her roll and take it down a...
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I didn't like
  • Rude customer service rep
#1079524
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confirmation number. I contact Your company for the number . Your Customer Services was VERY RUDE!! And HUNG UP on VERY POOR Customer Services!!! I mention that I Was unable to get in my account to get tracking # was cerncern about my items I purchase Agent Rude & hung...
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3.4
#1070511
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I ordered two of the same wigs. After placing the order I realized I'd made a mistake I called back but it was almost at closing so no one answered. I left a message asking that they switched the wigs before shipping the next day. I also wrote a nice email apologizing...
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1.0
#1065129
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Be sure to inspect your wigs and send them back the next day is possible. Customer service stinks. The say so what if they lose your business. They are not sympathetic at all and refused to refund after a certain number of days, even if you have not worn your wig. They...
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2.0
Product
I liked
  • Customer service and quality
#1014777
Reply to reviews
After 5 YEARS I have decided to end my relationship with Hairsisters aka "Chang corporation". I used to pay $7.00 for shipping and I would get my package the next morning believe it or not. Lately However, they're charging over $12.00 for shipping and I have to wait...
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1.1
#947475
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Never written a hair review like this but I think it's important to share. Ordered a wig which took a very long time to come. Tracking link didn't work so all the info I had was that it was "shipped". When I finally received a response to my query about why the...
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1.0
#865724
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First Off , Hair Sisters Compared To Other Hair Websites Are Way Over Priced. So Basically When You Order From HairSisters You're Paying More And Have Slower Shipping. Other Websites Like HairToBeauty And WigTypes Have The Same Wigs But Are Super Cheap And The Hair...
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1.0
#819370
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